Prior to enrolment, please familiarise yourself with our policies and procedures as outlined below:
|Mission Statement||Refund Policy|
|Transfer Policy||Learner Grievance|
Glenfield Community Education programme offers its adult community an open entry, accessible, affordable, and responsive lifelong learning opportunity to study in a non-intimidating and friendly environment.
In order to make these learning experiences more accessible to all (the employed, the unemployed and those who have retired), we offer courses of short duration during the daytime, evenings and weekends.
We aim to contribute to New Zealand's social and economic development. Our courses foster interaction amongst the learners, strengthen social cohesion, introduce new learning skills and create positive attitudes towards education. Some courses enable learners to up-skill or re-skill for better employment opportunities.
We take the opportunity to encourage and promote to students the notion of engaging in more formal learning beyond our courses.
We are also responsive to community learning needs identified by local community groups and make funding available to them for a range of volunteer training courses and various programmes that also strengthen social cohesion such as Anger Management, Parent education, Women's health education etc.
Our ESOL programme is the biggest on the Shore and our Tutors are well qualified.
Browse through our courses and see what's right for you!
A total refund will be given when a course does not start due to insufficient enrolments or is full at the time we receive your enrolment.
In exceptional circumstances, other refunds will be considered when a written application is received at least 5 working days before the course starts. If granted, a 50% administration charge will be deducted. When giving 6 or more working days notice, a 15% administration fee will apply.
No refunds or transfers for ESOL who have 'Student Visa' status.
No refunds or transfers once a course has commenced.
Proviso: all student cancellation cases with merit can be discussed with the Director and a decision will be made based on reasons for cancellation.
This policy was implemented in Term 2, 2007
No course transfer will be granted if requested less than 3 working days before the course commencement date.
- If teaching related: In the event of a learner being unhappy about some teaching aspect of a course, it is desirable that the tutor be approached to resolve the matter in the first instance.
- If administration related: Initially, contact our Community Education office staff to resolve the matter.
- If either 1) or 2) above remains unresolved, then a direct communication with the Director of Community Education should be made, in writing (letter, fax or email), stating the precise problem. The Director will acknowledge receipt of your complaint, in writing.
- If the Director can not satisfactorily resolve the complaint it will be sent to the Board of Trustees Community Education subcommittee and be resolved at the Boards monthly meeting.
Warm, friendly and approachable, the office team at GCC adopt an 'Open Door' policy and look forward to meeting you!